Home Phone Seniors Select Bundle
Critical Information Summary
Information About the Service
Plan Description
This plan is a phone plan that must be purchased as part of a bundle along with the broadband plan
Setup Fees, Minimum terms, Cancellation Fees
- Moving the service from one address to another address results in cancellation of the Phone and ADSL service and requirs reactivation at the new address.
There are no Setup Fees, Minimum terms or Cancellation Fees for this phone plan in addition to those for the associated broadband plan. Cancellation of one results in the cancellation of the other.
Phone Service
- Call Itemisation:Call detail, including called number, duration and cost, is generally
available for viewing at usage.australiaonline.net.au.
Information About Pricing
Monthly Fee
- Monthly Fee $39.99 per month plus chargeable phone calls
Total Minimum Plan Cost
- Minimum cost over 24 month term is $959.76
Early termination Cost
- Early termination fee for the phone service is $269
Phone Call Charges
- Local Calls Free Unlimited.
- National Calls Free Unlimied.
- Calls to mobiles Limited to $2 for up to 20 minutest, 45c connection, 36c per minute.
- Calls to 13/1300 numbers Unlimited Free.
- Selected International landlines limited to $1 for up to 10 minutesUS, UK, New Zealand, Hong Kong, Singapore, Ireland, Canada.
- International Rates
- Silent number $2.93/month
- Message Bank $6.60/month
- Calling Number Display $6.60/month
- Phone Rental - T1000C $6.60/month
- Phone Rental - T1000 SMS $6.60/month
- Phone Rental - T1000S $3.50/month
- Phone Rental - Wall touch Phone $3.50/month
- Easy call control $3.50/month
- Easy call abbreviated dialing $3.70/month
- Calls to directory assistance is 75c untimed.
- Calls to 1800 numbers are free.
- All other calls are charged at our cost plus 25%.
- This plan is for residential, non-business use only.
Cost of a 2 minute call to an Ausralian mobile
- Cost of 2 minute call to a mobile $1.17
Other Information
Call Usage Information
- Call Itemisation: Phone Call usage including called number, duration and cost,
is available for viewing at usage.australiaonline.net.au - Data usage: Data usage is available for viewing at usage.australiaonline.net.au
- Generally usage information is available within 30 minutes of the call being made.
Phone Customer Service Guarantee
- We commit to providing excellent customer service.
The customer service guarantee is a Federal requirement that phone providers install and repair
phone services within mandated time frames or pay compensation to consumers.
We are reliant upon other parties such as NBN Co for installation and repair and consequently
We cannot accept responsibility for installation or repair time frames.
We will work to ensure that any installation or repair happens as soon as we can arrange it to occur.
Consquently this plan is provided on the condition that it is not subject to the Customer Service Guaranee.
Installation
- Transfer of existing phone service $0 on 24 month plan.
- Standard Phone connection Fee $69. Non-standard phone connection requires technician to attend or provision of new copper path from exchange.
Billing
- We bill you the minimum monthly fee in advance and usage charges such as calls in arrears.
- When you signup you will be billed :-
- Install fee as applicable,
- For any purchased hardware,
- First month's minimum monthly charge.
- Payment is by credit card or direct debit from a bank account.
A 29c credit card processing fee applies to payment by credit or debit cards. - Where you have a phone service an invoice will be emailed to your nominated email address
on the first business day of the calendar month. - Payments will be debited on the 3rd business day of the calendar month.
Other included features
- Call waiting.
We are here to help
- Accounts.If you have questions about your bill you can contact us at accounts@australiaonline.net.au
or on 1300 650 661 during business hours (9 to 5 AEST/AEDT weekdays) - Technical support is available at support@australiaonline.net.au
or on 1300 650 661 9am-9pm Mon-Fri, 9am-7pm Sat,Sun. AEST/AEDT - If you have a dispute or complaint, please send a description of the issue
and your preferred outcome to management@australiaonline.net.au
If we do not resolve the issue to your satisfaction you can contact the
Telecommunications Industry Ombudsmanat on 1800 062 058
Go back to the Australia On Line NBN page.
